Privacy Notice

Last Updated: September 17, 2026

At Vensoriax, operated by XINRUNCHEN8 (HONGKONG) SHIPPING LIMITED, we value your privacy and are committed to protecting your personal information.

This Privacy Notice explains how we collect, use, disclose, store, and protect personal information when you visit, browse, create an account, contact us, or make a purchase through https://vensoriax.com/.

By using our website and Services, you acknowledge that you have read and understood this Privacy Notice.

1. Information We Collect

We collect information to provide a safe, convenient, and reliable shopping experience, process orders, provide customer service, protect our Services, and improve our website and products.

Information You Provide to Us

We may collect personal information when you:

• Place an order

• Create an account

• Subscribe to marketing communications

• Contact customer support

• Submit a form, request, review, or other communication

• Participate in promotions, surveys, or other website features

The information we may collect includes:

• Name

• Email address

• Shipping address

• Billing address

• Phone number

• Order information

• Account information

• Customer service communications

• Product reviews or other content you submit

• Payment-related information processed through third-party payment providers

Vensoriax does not directly store your full credit or debit card details on our servers.

Information Collected Automatically

When you browse or interact with our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Website interaction data

• Referring website or source

• Approximate location derived from technical information

• Cookies, pixels, tags, and similar technologies

This information helps us understand how visitors use our website and allows us to improve website functionality, performance, security, and customer experience.

2. How We Use Your Information

We may use personal information for the following purposes:

Order Fulfillment

To:

• Process payments

• Confirm orders

• Fulfill and ship purchases

• Provide tracking information

• Communicate order updates

• Handle returns, refunds, replacements, or other order-related requests

Customer Support

To respond to:

• Questions

• Customer service requests

• Complaints

• Return and refund requests

• Product issues

• Shipping inquiries

• Other support needs

Website Operation and Improvement

To:

• Operate and maintain our website

• Improve products and Services

• Understand customer interactions

• Analyze website performance

• Troubleshoot technical issues

• Improve usability and shopping experience

Marketing and Communications

Where permitted and, when required, with your consent, we may use your email address or other contact information to send:

• Product updates

• Promotional offers

• Special discounts

• New product announcements

• Other marketing communications

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Security and Fraud Prevention

We may use personal information to:

• Detect and prevent fraud

• Verify transactions

• Protect customer accounts

• Prevent unauthorized access

• Investigate suspicious activity

• Protect our website, customers, and business

Legal and Compliance Purposes

We may process personal information where reasonably necessary to:

• Comply with applicable laws and regulations

• Respond to lawful requests from authorities

• Enforce our Terms and policies

• Establish, exercise, or defend legal claims

• Maintain required business and transaction records

3. Data Protection and Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Secure Transactions

Payment-related information is transmitted through secure technologies used by our ecommerce and payment service providers.

Our website may use encryption technologies such as Secure Socket Layer (SSL) or Transport Layer Security (TLS) to help protect information transmitted online.

Payment Card Information

Vensoriax does not directly store full credit or debit card numbers on our own servers.

Payment information is processed by third-party payment processors and ecommerce service providers.

Limited Access

Access to personal information is limited to authorized personnel, service providers, contractors, or partners who require access for legitimate business purposes.

Although we take reasonable precautions to protect personal information, no method of Internet transmission or electronic storage can be guaranteed to be completely secure.

4. How We Share Your Information

We may share personal information with third parties that help us operate our website, process orders, provide customer service, manage payments, fulfill shipments, analyze performance, advertise our products, prevent fraud, or otherwise support our business.

Such parties may include:

• Payment processors

• Banks and payment networks

• Shipping and logistics providers

• Fulfillment partners

• Ecommerce platform providers

• Website hosting providers

• Customer service providers

• Analytics providers

• Advertising and marketing partners

• Fraud-prevention and security providers

• Technology and software providers

• Professional advisors

• Legal, regulatory, judicial, or governmental authorities where required or permitted by law

Service providers may process personal information only as necessary to perform services for us and subject to their applicable contractual and legal obligations.

We may also disclose information where reasonably necessary to protect the rights, property, security, or safety of Vensoriax, our customers, or others.

5. Advertising and Analytics Partners

We may work with third-party advertising, analytics, and measurement providers that use cookies, pixels, tags, SDKs, or similar technologies to help us:

• Measure website performance

• Understand customer interactions

• Analyze advertising performance

• Improve marketing campaigns

• Deliver or measure relevant advertisements

These providers may include platforms such as:

• Meta, including Facebook and Instagram

• Google

• AppLovin, including applicable advertising technologies or services

• Other analytics or advertising providers we may use from time to time

Third parties process information according to their own privacy policies and applicable legal obligations.

You may be able to manage personalized advertising through your browser settings, device settings, advertising-platform controls, cookie preferences, or other available privacy tools.

6. Cookies Policy

We use cookies and similar technologies.

Cookies are small files or pieces of information stored on your browser or device that help websites function and remember information about your interactions.

We may use the following categories of cookies:

Essential Cookies

These cookies are necessary for core website functionality, such as:

• Shopping cart functions

• Checkout

• Account access

• Security

• Fraud prevention

• Website navigation

Analytics Cookies

These cookies help us understand:

• How visitors use our website

• Which pages are viewed

• How users navigate through the store

• How website performance can be improved

Marketing Cookies

Marketing or advertising cookies may be used to:

• Measure advertising campaigns

• Understand interactions with advertisements

• Deliver more relevant advertising

• Limit repetitive advertising

• Attribute visits or purchases to marketing campaigns

These cookies may be placed or accessed by advertising partners such as Meta, Google, AppLovin, or other service providers.

You may disable or manage cookies through your browser settings or available cookie preference tools.

Please note that disabling certain cookies may affect website functionality, checkout, account access, or other features.

Shopify may also use cookies and similar technologies in connection with the ecommerce infrastructure supporting our store.

7. Third-Party Links

Our website may contain links to websites, platforms, services, or resources operated by third parties.

Third-party websites operate independently and are governed by their own terms and privacy policies.

Vensoriax is not responsible for the content, privacy practices, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of third-party websites before providing personal information.

8. U.S. and California Privacy Disclosures

Depending on your location and applicable law, you may have specific privacy rights regarding your personal information.

California residents and residents of other jurisdictions with applicable privacy laws may have rights that can include:

• Requesting access to certain personal information

• Requesting correction of inaccurate information

• Requesting deletion of certain information

• Obtaining information regarding certain disclosures

• Opting out of certain types of targeted or personalized advertising where applicable

• Exercising other rights provided by applicable privacy law

These rights may be subject to exceptions, limitations, identity verification requirements, and other legal conditions.

To submit a privacy-related request, contact us at support@vensoriax.com.

Browser Privacy Signals

Certain browsers, devices, or privacy tools may provide signals regarding tracking or advertising preferences.

Where required by applicable law and supported by our systems, we may process recognized privacy preference signals in accordance with applicable requirements.

9. Children’s Privacy

Our Services are not intended to knowingly collect personal information from children where such collection would violate applicable law.

We do not knowingly solicit personal information from children under the age of 13.

If you believe a child has provided personal information to us without appropriate authorization, please contact us at support@vensoriax.com.

If we determine that personal information has been collected in violation of applicable child-privacy requirements, we will take reasonable steps to delete or otherwise appropriately handle the information.

10. Data Breach and Security Incidents

We take information security seriously.

If a security incident involving personal information occurs, we will investigate the matter and take reasonable steps to:

• Contain the incident

• Reduce potential harm

• Protect affected systems

• Determine the nature and scope of the incident

• Take appropriate corrective action

Where required by applicable law, we will notify affected individuals, regulatory authorities, or other relevant parties within the legally required timeframe.

11. Email Marketing and Communications

We may collect and use email addresses to:

• Process orders

• Send order confirmations

• Provide shipping and tracking updates

• Respond to customer inquiries

• Send service-related communications

• Send marketing communications where permitted

For promotional emails:

• We aim not to use materially false or misleading sender information

• Marketing emails include an unsubscribe option where required

• You may unsubscribe from promotional emails at any time

• We will process opt-out requests in accordance with applicable law

Even after you unsubscribe from promotional messages, we may continue sending non-marketing communications relating to:

• Existing orders

• Transactions

• Account activity

• Customer support

• Product safety or service notifications

• Legal or policy notices

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Notice.

This may include retention for purposes such as:

• Providing Services

• Processing orders

• Maintaining transaction records

• Providing customer support

• Handling refunds and disputes

• Preventing fraud

• Enforcing agreements

• Meeting tax, accounting, regulatory, or legal obligations

Retention periods may vary depending on the type of information, the reason it was collected, applicable contractual obligations, and legal requirements.

When personal information is no longer reasonably required, we may delete, anonymize, aggregate, or securely retain it as permitted by applicable law.

13. Your Privacy Choices and Rights

Depending on your jurisdiction, you may have rights or choices regarding your personal information.

These may include the ability to:

• Update or correct account information

• Request access to certain personal information

• Request correction of inaccurate personal information

• Request deletion where applicable

• Unsubscribe from marketing emails

• Manage cookie preferences

• Disable certain cookies through browser settings

• Manage personalized advertising preferences

• Object to or restrict certain processing where legally available

• Contact us with privacy-related questions or requests

To make a privacy-related request, please contact:

support@vensoriax.com

We may need to verify your identity before processing certain requests.

14. International Data Processing

Because Vensoriax operates an online store and uses international service providers, your personal information may be processed, transferred, or stored in countries or regions outside your place of residence.

These countries may have privacy and data-protection laws that differ from those in your jurisdiction.

Where required, we take reasonable steps to use appropriate legal or contractual safeguards for international transfers.

15. Shopify and Ecommerce Services

Our online store uses Shopify technology.

Shopify and related service providers may process certain personal information to provide ecommerce infrastructure, checkout functionality, fraud prevention, hosting, analytics, and other services.

Shopify's processing of information may also be governed by Shopify's own privacy documentation and applicable legal obligations.

16. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in:

• Our business practices

• Services

• Technologies

• Legal obligations

• Privacy requirements

• Service providers

Updates will be published on this page.

The “Last Updated” date at the top of this Privacy Notice indicates when the current version became effective.

Where required by law, we may provide additional notice regarding material changes.

17. Contact Us

If you have questions regarding this Privacy Notice, your personal information, or a privacy-related request, please contact us:

Store Name: Vensoriax
Website: https://vensoriax.com/
Email: support@vensoriax.com
Customer Service: (573) 282-5416

Operating Company: XINRUNCHEN8 (HONGKONG) SHIPPING LIMITED
Registered Address: FLAT/RM A 12/F, ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG