Terms of Use
OVERVIEW
Welcome to Vensoriax.
The terms “we,” “us,” and “our” refer to Vensoriax, operated by XINRUNCHEN8 (HONGKONG) SHIPPING LIMITED. Vensoriax operates this website and online store, including all related information, content, features, tools, kitchenware products, and services made available through the website, collectively referred to as the “Services.”
Vensoriax is powered by Shopify Inc., which enables us to provide the Services to you.
These Terms of Use (“Terms”) govern your access to and use of our Services, together with any policies referenced herein, including our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website.
Please read these Terms carefully before using our Services. By accessing, browsing, creating an account, placing an order, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our online store or purchasing products or services, you may be asked to provide certain information, such as your name, email address, billing information, payment information, and shipping information.
You represent and warrant that all information you provide is accurate, current, and complete, and that you have all rights necessary to provide such information.
You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account.
We reserve the right to suspend, restrict, or terminate your access to the Services where permitted by applicable law if we determine that you have violated these Terms or engaged in conduct that may harm Vensoriax, Shopify, other users, or the Services.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to provide accurate information, images, descriptions, dimensions, materials, specifications, pricing, and availability for our kitchenware and kitchen essentials.
However, product colors, finishes, appearance, dimensions, or other details may vary slightly from how they appear on your screen due to your device type, display settings, lighting, manufacturing tolerances, or other factors.
We do not warrant that the appearance, quality, or characteristics of any product will exactly match online images or every individual expectation.
All product descriptions, prices, promotions, specifications, and availability are subject to change where permitted by applicable law.
We reserve the right to modify, discontinue, limit, or restrict the sale of products, including limiting quantities offered to any person, household, geographic region, or jurisdiction.
SECTION 3 – ORDERS
When you place an order through the Services, you are making an offer to purchase the selected products or services.
Vensoriax reserves the right, where permitted by applicable law, to accept, reject, cancel, or limit an order for legitimate reasons including inventory availability, suspected fraud, payment issues, pricing errors, or fulfillment restrictions.
Your order is not accepted until Vensoriax confirms acceptance and successfully processes your payment.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation or modification requests after fulfillment begins.
If we make a change to, decline, or cancel an order, we will make reasonable efforts to notify you using the contact information provided during checkout.
Purchases are subject to our applicable Return & Refund Policy.
SECTION 4 – PRICES AND BILLING
Prices, discounts, promotions, and offers may change without prior notice.
The price charged for a product will generally be the price displayed when your order is placed and reflected in your order confirmation.
Unless otherwise expressly stated, displayed prices may exclude taxes, shipping charges, handling fees, customs duties, import charges, and other applicable fees.
You agree to provide current, complete, and accurate purchase, payment, billing, and account information.
You represent and warrant that:
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Payment information provided by you is accurate;
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You are authorized to use the selected payment method;
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Charges will be honored by your payment provider; and
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You will pay applicable charges associated with your purchase.
SECTION 5 – SHIPPING AND DELIVERY
Shipping and delivery times are estimates unless expressly stated otherwise.
We are not responsible for shipping or delivery delays caused by carriers, customs processing, inaccurate shipping information, severe weather, transportation disruptions, force majeure events, or other circumstances outside our reasonable control.
You are responsible for providing complete and accurate shipping information.
Additional information regarding processing times, estimated delivery windows, tracking, customs, and shipping charges can be found in our Shipping & Delivery Policy.
SECTION 6 – INTELLECTUAL PROPERTY
The Services, including trademarks, brand names, text, images, graphics, product descriptions, videos, audio, page designs, layouts, and other content, may be owned by Vensoriax, XINRUNCHEN8 (HONGKONG) SHIPPING LIMITED, our affiliates, licensors, or applicable rights holders.
Such materials are protected by applicable intellectual property laws.
These Terms permit you to use the Services for lawful personal and non-commercial purposes.
You must not reproduce, distribute, modify, create derivative works from, publicly display, republish, store, transmit, sell, license, scrape, or otherwise commercially exploit protected materials without authorization.
All third-party trademarks remain the property of their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to tools, features, applications, or services offered by third parties.
We may not monitor or control such third-party tools.
Access to third-party services may be provided “as is” and “as available,” subject to the terms and policies of the relevant provider.
Your use of optional third-party tools is at your discretion, and you should review the applicable provider's terms before using them.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links, materials, or embedded functionality provided by third parties.
We do not control or guarantee the content, accuracy, products, services, security, or practices of third-party websites.
If you access a third-party website, you should review its applicable terms and privacy policies before providing information or completing a transaction.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Vensoriax uses Shopify ecommerce technology to provide our online store.
Purchases made through the Vensoriax storefront are transactions with Vensoriax, except where expressly stated otherwise.
Shopify provides ecommerce infrastructure and related technology and does not become the seller of Vensoriax products solely because our store uses its platform.
Certain Shopify functionality may also be subject to Shopify's applicable terms and policies.
SECTION 10 – PRIVACY POLICY
Personal information collected through the Services is handled in accordance with our Privacy Policy and applicable law.
Because the Services use Shopify infrastructure, Shopify may process certain personal information relating to your access to and use of the Services.
Information may also be shared with service providers involved in payment processing, order fulfillment, shipping, analytics, fraud prevention, customer support, and other business operations.
Please review our Privacy Policy for additional information about how personal information is collected, used, disclosed, and processed.
SECTION 11 – FEEDBACK
If you submit reviews, photographs, videos, ideas, suggestions, feedback, or other content (“Feedback”), you represent that you own or have the necessary rights to provide that Feedback.
Subject to applicable law, you grant Vensoriax a worldwide, royalty-free license to use, reproduce, adapt, publish, display, translate, and distribute Feedback for purposes related to operating, improving, and promoting our Services.
Feedback must not violate third-party rights or contain unlawful, malicious, defamatory, deceptive, or infringing material.
We may moderate or remove Feedback where reasonably necessary.
SECTION 12 – ERRORS AND OMISSIONS
Information provided through the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, dimensions, specifications, pricing, promotions, shipping charges, transit times, or availability.
Subject to applicable law, we reserve the right to correct inaccuracies and update information.
If an error materially affects an order already submitted, we may contact you regarding the available options.
SECTION 13 – PROHIBITED USES
You may access and use the Services only for lawful purposes.
You agree not to use the Services:
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For unlawful, fraudulent, abusive, or malicious purposes;
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To violate applicable laws or regulations;
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To infringe intellectual property or other rights;
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To harass, threaten, abuse, defame, or unlawfully discriminate against another person;
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To transmit false, fraudulent, or misleading information;
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To upload or distribute malware or harmful code;
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To send spam, phishing messages, or unauthorized promotional materials;
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To impersonate another person or organization;
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To collect or misuse personal information;
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To conduct unauthorized scraping or automated data extraction;
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To interfere with website security; or
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To engage in conduct that materially interferes with another person's use of the Services.
We reserve the right to suspend or terminate access where these Terms are materially violated, subject to applicable law.
SECTION 14 – TERMINATION
We may suspend or terminate your access to the Services where permitted by applicable law.
You remain responsible for legitimate amounts due before termination.
Provisions relating to intellectual property, liability, indemnification, privacy, dispute resolution, and other provisions that by their nature should survive termination will continue to apply.
SECTION 15 – DISCLAIMER OF WARRANTIES
Information presented through the Services is provided for general informational purposes.
To the maximum extent permitted by applicable law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis.
We do not guarantee uninterrupted, completely error-free, or continuously available access to the Services.
Nothing in these Terms is intended to exclude warranties, statutory guarantees, or consumer rights that cannot legally be excluded.
SECTION 16 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VENSORIAX, XINRUNCHEN8 (HONGKONG) SHIPPING LIMITED, AND THEIR APPLICABLE AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES.
THIS MAY INCLUDE LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR OTHER INDIRECT LOSSES WHERE SUCH LIMITATIONS ARE LEGALLY PERMITTED.
Nothing in these Terms limits liability that cannot lawfully be excluded or restricted.
SECTION 17 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Vensoriax, XINRUNCHEN8 (HONGKONG) SHIPPING LIMITED, and their applicable affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims arising from:
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Your material breach of these Terms;
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Your violation of applicable law or third-party rights;
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Unlawful Feedback submitted by you; or
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Your unlawful misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum lawful extent or severed where necessary.
The remaining provisions will continue in effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
These Terms and applicable policies posted through the Services constitute the agreement governing your use of the Services, subject to mandatory rights provided by applicable law.
SECTION 20 – ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent where such restriction is permitted by applicable law.
We may assign or transfer our rights and obligations in connection with a lawful business restructuring, merger, acquisition, sale of assets, or similar transaction.
SECTION 21 – GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and transactions involving our Services are governed, to the extent permitted by applicable law, by the laws of the Hong Kong Special Administrative Region.
Where legally enforceable and not inconsistent with mandatory consumer protections, disputes arising out of or relating to these Terms may be referred to arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its applicable arbitration rules.
Any arbitration or dispute-resolution provision remains subject to mandatory consumer rights and remedies available under applicable law.
SECTION 22 – HEADINGS
The headings used in these Terms are included for convenience only and do not independently alter the interpretation of these Terms.
SECTION 23 – CHANGES TO TERMS
You may review the current version of these Terms on this page.
We reserve the right to update or modify these Terms by publishing an updated version through our website.
Where required by applicable law, we will provide additional notice of material changes.
Continued use of the Services after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.
SECTION 24 – CONTACT INFORMATION
Questions about these Terms may be sent to us at:
Store Name: Vensoriax
Email: support@vensoriax.com
Customer Service / Telephone: (573) 282-5416
Company: XINRUNCHEN8 (HONGKONG) SHIPPING LIMITED
Business Address: FLAT/RM A 12/F, ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG
Website: https://vensoriax.com/